why oh why LBC

Last Friday evening, my mother-in-law called me. She told me that the father of my babysitter, I mean K.A’s yaya, asked some money for an emergency use to her daughter. K.A.’s yaya asked me if she can borrow money from me and give it to her father. Of course, I can’t say no to her because her father badly needed the money. So, I asked my MIL if she can just give money to him and I promised that I’ll going to send her money on Monday.

Monday, January26, like what I promised to her, I sent money through LBC pesopak 24-hours door-to-door delivery. I sent the certain amount of amount that I owed her. I also included the budget for the bus fare of the two construction workers we hired and extra money for my MIL too. Before I leave the LBC counter, I asked the LBC personnel on how long will it take just to make sure. May pagkasegurista din naman kasi ako. I paid their service charge for 24-hours delivery na nga eh tapos nagtatanong pa. hehehe

Tuesday, I called my MIL to ask if she receive the money but she told me that it hasn’t arrived yet.

Today, Wednesday, after almost 48 hours had past, I called again my MIL just to confirm. And she told me that the money still hasn’t arrived. Medyo nakakapang-init na ata ng ulo. As far as I know, nagbayad naman ata ako ng tamang service charge. Nakakaloko. Oh by the way, their rate is P140 per P1000 for 24-hours door-to-door delivery and P95 per P1000 for 48-hours door-to-door delivery.

Immediately after that conversation, I visited LBC website and sent my complaint to their customer service. I really want to know the reason why it takes so long.

I am really disappointed. *ngrrrrr*


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Update: My MIL got the money. And the LBC representative emailed me and said that they delivered the money at my brother-in-law's residence/store and that my BIL received it in behalf of my MIL.